You Can’t Outsource Ownership of Your Telecommunications Spend

If there’s one thing that users universally complain about, it’s the prevalence of billing errors. Telecom managers routinely tear their hair out from the frustration of wading through the pile of impenetrable bills and spreadsheets delivered each month by the carriers. Just trying to match the bills to the underlying contracts can be a nightmare.

But recently, customers have been getting more relaxed about billing errors because of the increased use of Telecom Expense Management (TEM) software and firms. And that’s a mistake.