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Look Out for Upcoming Changes to Lumen Account Support

While companies should always be on the lookout for unexpected hikes in their ICT spend, in today’s uncertain environment it is more important than ever to maintain vigilance. Just last month Lumen notified its customers of an upcoming change to their operational and technical support structure that may leave enterprises footing a steeper bill.

In this 5-minute podcast, TC2’s Theresa Knutson and Frank Zagrodnik join Sara Crifasi to discuss Lumen’s forthcoming shift in support and what enterprises can do to alleviate the corresponding unanticipated cost increase.

If you would like to learn more about our experience in this space, please visit our Contract Compliance & Optimization and Success Stories webpages.

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