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This article was also published by Telecom Ramblings. If you’re an AT&T customer, the cost of your telecom services is about to go up. Earlier this month, AT&T quietly announced a 50% increase in its Administrative Expense Fee (“AEF”). The AEF is a percentage-based fee that AT&T applies to its customers’ expenditures […]
The news about Delta Airlines’ recent catastrophic system-wide failure, on the heels of a similarly devastating failure of Southwest Airlines’ computing systems, provides a stark reminder of the importance of investing in redundancy and meaningful Disaster Recovery/Business Continuity (“DR/BC”) plans. In other words, there’s no time like the present […]
“Customers are asking their Verizon (Enterprise) account teams for, you name it – an inventory of current services, a next response to a bid for new services, a network management request that can’t otherwise be handled automatically – and the answer is coming back very frequently that those people aren’t […]
TEM services perform basic checks, but it’s not practical for them to pursue the forensic analysis necessary to catch the billing errors outlined here. If you use a Telecom Expense Management (TEM) provider to audit your telecommunications invoices, you may be in for a surprise. TEM providers claim to catch […]
As the telecom expense management market evolves, enterprises need to weigh which external options best meet their needs while maintaining internal expertise. If you utilize services from a specialty TEM firm, it is critical that you competitively procure these services on a periodic basis even if you are happy with […]
BYOD is about much more than just using employee devices for company business: this white paper details all the elements your enterprise wireless policies will need. You can develop a wireless strategy for your enterprise that will deliver the capabilities your users need while keeping costs under control and managing […]