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The news about Delta Airlines’ recent catastrophic system-wide failure, on the heels of a similarly devastating failure of Southwest Airlines’ computing systems, provides a stark reminder of the importance of investing in redundancy and meaningful Disaster Recovery/Business Continuity (“DR/BC”) plans. In other words, there’s no time like the present […]
“Customers are asking their Verizon (Enterprise) account teams for, you name it – an inventory of current services, a next response to a bid for new services, a network management request that can’t otherwise be handled automatically – and the answer is coming back very frequently that those people aren’t […]
TEM services perform basic checks, but it’s not practical for them to pursue the forensic analysis necessary to catch the billing errors outlined here. If you use a Telecom Expense Management (TEM) provider to audit your telecommunications invoices, you may be in for a surprise. TEM providers claim to catch […]
As the telecom expense management market evolves, enterprises need to weigh which external options best meet their needs while maintaining internal expertise. If you utilize services from a specialty TEM firm, it is critical that you competitively procure these services on a periodic basis even if you are happy with […]
BYOD is about much more than just using employee devices for company business: this white paper details all the elements your enterprise wireless policies will need. You can develop a wireless strategy for your enterprise that will deliver the capabilities your users need while keeping costs under control and managing […]
Before the days of the any-to-any network connectivity that MPLS services provide, large global networks were based on point-to-point technologies such as private lines, frame relay or ATM and were typically very regionalized with multiple network tiers. Sites in a particular country may have been connected to an in-country hub, […]