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Will Broadband Aggregation Reach Critical Mass This Time?

Sep 12, 2016 - Articles by

Enterprise interest in broadband aggregation has waxed and waned a few times over the past 10 to 15 years, but here’s why it might now have sticking power. Use of broadband Internet access in the enterprise is gaining real traction, and market forces may finally bring broadband to light in […]

AT&T Hikes its Administrative Expense Fee by 50%

Aug 29, 2016 - Articles by

This article was also published by Telecom Ramblings. If you’re an AT&T customer, the cost of your telecom services is about to go up. Earlier this month, AT&T quietly announced a 50% increase in its Administrative Expense Fee (“AEF”). The AEF is a percentage-based fee that AT&T applies to its customers’ expenditures […]

Verizon Strike Taking Trickle-down Toll on Business Customers

May 5, 2016 - Articles by

“Customers are asking their Verizon (Enterprise) account teams for, you name it – an inventory of current services, a next response to a bid for new services, a network management request that can’t otherwise be handled automatically – and the answer is coming back very frequently that those people aren’t […]

Savings that Telecom Expense Management Providers Miss

Aug 27, 2015 - Articles by

TEM services perform basic checks, but it’s not practical for them to pursue the forensic analysis necessary to catch the billing errors outlined here. If you use a Telecom Expense Management (TEM) provider to audit your telecommunications invoices, you may be in for a surprise. TEM providers claim to catch […]

You STILL Can’t Outsource Ownership of Your Telecommunications Spend

Aug 20, 2015 - Articles by

As the telecom expense management market evolves, enterprises need to weigh which external options best meet their needs while maintaining internal expertise. If you utilize services from a specialty TEM firm, it is critical that you competitively procure these services on a periodic basis even if you are happy with […]