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Enterprise interest in broadband aggregation has waxed and waned a few times over the past 10 to 15 years, but here’s why it might now have sticking power. Use of broadband Internet access in the enterprise is gaining real traction, and market forces may finally bring broadband to light in […]
This article was also published by Telecom Ramblings. If you’re an AT&T customer, the cost of your telecom services is about to go up. Earlier this month, AT&T quietly announced a 50% increase in its Administrative Expense Fee (“AEF”). The AEF is a percentage-based fee that AT&T applies to its customers’ expenditures […]
The news about Delta Airlines’ recent catastrophic system-wide failure, on the heels of a similarly devastating failure of Southwest Airlines’ computing systems, provides a stark reminder of the importance of investing in redundancy and meaningful Disaster Recovery/Business Continuity (“DR/BC”) plans. In other words, there’s no time like the present […]
“Customers are asking their Verizon (Enterprise) account teams for, you name it – an inventory of current services, a next response to a bid for new services, a network management request that can’t otherwise be handled automatically – and the answer is coming back very frequently that those people aren’t […]
TEM services perform basic checks, but it’s not practical for them to pursue the forensic analysis necessary to catch the billing errors outlined here. If you use a Telecom Expense Management (TEM) provider to audit your telecommunications invoices, you may be in for a surprise. TEM providers claim to catch […]
As the telecom expense management market evolves, enterprises need to weigh which external options best meet their needs while maintaining internal expertise. If you utilize services from a specialty TEM firm, it is critical that you competitively procure these services on a periodic basis even if you are happy with […]