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AT&T to customer: It’s “impractical” to give you all the pricing, terms and conditions in your contract

  • TC2 Blog
  • 4/11/2012
  • Justin Castillo

The following is a guest post by LB3 partner Justin Castillo, whose practice includes resolving customer-carrier disputes and negotiating enterprise wireless/wireline service contracts.

Negotiating telecom agreements has never been easy or simple.

First there were tariffs. Lots of them. Not only were they long, voluminous, and complicated, it was impossible to contract around them (the Supreme Court said so – several times).

Then came detariffing. It was supposed to usher in a new era where customers and carriers would freely bargain and agree on clear and mutually acceptable contract terms.

But things did not turn quite that way.